RETURN & EXCHANGE
WildDiva.com wants you to feel the Love on what you ordered. If something is not right, let us know ASAP. We have a 30-day return policy on regular priced items. All SALE items are final sale! If you have any questions, please contact us via email at email@example.com
HOW DO I RETURN MY PURCHASE?
All returns are honored within 30 days upon receipt of the good(s).
To return your item(s), follow the instructions below:
- Sign in to your Wild Diva account.
- Scroll down to "My Orders" and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
- All returns will be refunded to the original payment used.
You will be responsible for covering the shipping costs to return your item(s). We do not provide free return labels! We can provide you with a return label but the cost for the label will be deducted from your refund!
Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- Please include the reason for the return.
- Original shipping charges are non-refundable.
- Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to our refusal of the goods to be refunded or exchanged.
- Refund will be made within ten (10) business days after our receipt of package.
FINAL SALES ITEMS
- Sale items are Final Sale.
Returns are processed within 10 business days after receiving your return in good condition at its original box packaging. We'll send you an email confirmation when your refund has been issued.
*Due to sanitary concerns, all MASKS are considered final sale items, and will not be considered for refund or return
If you would like to exchange your shoes for a different size or color, you will have to submit a return request to return the original item back to us and place a new order for the desired item. Once we receive the return, we will go ahead and refund the return.
REFUSED & UNDELIVERABLE PACKAGES
All refused shipments & undeliverable packages will be accommodated on a non-restocking fee. Shipping fee is non-refundable as such are fully the expense of customer.
WRONG / DEFECTIVE ITEM POLICY
On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, so that WildDiva.com will make it right ASAP. We may or may not at our discretion may require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.
For all defective items please start a damage claim by contacting: firstname.lastname@example.org . Send clear photos of the wrong/defective item and a copy of the original invoice.
Refund will be made within ten (10) business days after receipt of package at its acceptable condition of the goods inside its original box packaging.